Yesterday I was in WHSmiths in Liverpool Street station and was forced to use the self service checkout! Tell me, how do you feel about self checkout in shops? I hate having to serve myself! They were actively forcing their use! There was no alternative! If it were not for the fact that I needed the stuff and was short of time I would have put the basket down there and then and walked out.
I'm not entirely sure why I am so against the idea but I prefer to go to a shop, select my goods, hand them over to the shop assistant and have her/him put them in a bag for me and take my money. Human interaction. I hadn't seen it as a luxury until yesterday. I'm a single girl and as such I do everything for myself. Everything! I cook every night for myself. I clean, I iron, I do my own shopping. I have no one that ever just takes over and does these things for me once in a while. I like that someone does something for me even it if it is just scanning my shopping and taking my money. Even asking if I need help with my packing! Even though I always so no to that. I think that question is really reserved for OAPs.
So when I go shopping I don't want to have to scan things myself, answer questions about whether I want a bag or not (I say no then take one anyway. If I am packing myself I am not paying 2 p for the bag). Getting bleeped at because I haven't scanned something properly, or told by an electronic shop assistant voice that I need to 'remove the item from the bagging area' that isn't even there! It always feels as though I am being told off for doing a job wrong that isn't even my job!! Argggggghhhhh Feeding my coins into the slot or having the change of a ten pound note spilling into the coin tray ..... bagging my own stuff...... it stresses me out. Can I not just have the luxury of being served by a shop assistant? Please??
Is this the start of a self service takeover?